Clear pricing. No unexpected charges.
Here's exactly how we bill — in plain English, so there are no surprises.
Upfront estimates
We explain the expected cost and scope before starting any billable work. No surprises once we begin.
No unapproved additional work
Any work beyond the approved scope needs your authorization before additional charges are incurred.
Diagnostic fees
A computer diagnostic is $49, credited toward an approved repair of $129 or more. If you decline the repair or it can't be completed, the $49 remains payable.
Labor charges
Time-based services clearly state the time included and the rate for anything beyond it. We never charge additional time without your approval.
Replacement parts
Hardware components are quoted separately from labor.
Software licensing
Windows licenses, Microsoft 365, paid applications, and third-party subscriptions aren't included unless explicitly stated.
Travel charges
Standard travel is included in on-site prices across all of Long Island & Queens, NY — no surprise trip charges. Pickup-and-delivery repair covers the whole area too, 24/7.
Data safety
Backup and data recovery aren't automatically included in repair prices. We explain the risks before any operation that could erase or change your files, and we never guarantee recovery or preservation of data.
Taxes
Applicable New York sales tax is added where legally required. Tax treatment can differ between repair labor and software services, and we keep those identifiable.
Unsuccessful repairs
You're responsible for authorized diagnostics and separately approved labor even when a device can't be fully repaired. We don't advertise an unconditional “no fix, no fee” guarantee.
Written authorization
We require your authorization for any work with material cost or data-loss risk, before it happens.
Questions about a charge?
Ask before you book — we'll walk you through it.